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Fees and Appointments

The cost of counselling

CCF is a charitable company and we receive no grants or financial support from Government or NHS Trusts. We provide a professional, affordable service to those in need irrespective of income. Each person who comes to CCF for counselling is expected to contribute towards the cost of the service according to ability to pay.

A £20 administration fee is payable by debit or credit card at the time of booking and is non-refundable.

There will be an additional charge for the assessment session itself, which the assessor will discuss with you during your session.

Other than the administration fee, all fees are negotiable taking into consideration your level of income. The assessment fee can be negotiated with your assessor.  The fee for ongoing counselling will be discussed with your counsellor and agreed at your first session.

Making an appointment

CCF operates an appointment system only. Appointments are made by telephoning the counselling centre – Chelmsford (01245) 284890. A receptionist will answer calls between 10am and 3pm on weekdays. At other times messages can be left on an answerphone and will be dealt with as soon as possible.

Times of appointments

CCF is open for counselling between 9am and 8pm from Monday to Friday.

The assessment interview

This initial meeting is important as it provides an opportunity for you to talk about your reasons for coming to counselling and to think with the assessor about what you hope to achieve. This appointment last for 50 minutes and gives the assessor a chance to ask you some questions about yourself, take some background information and get a sense of how counselling at CCF might be helpful for you.  It gives you the chance to talk about the counselling with the assessor and ask any questions that you may have.

Following this initial appointment, the assessor prepares a brief, factual report which is passed to the Head of Counseling.  In discussion with the assessor, the Head of Counselling decides whether we can offer you open-ended, once weekly psychodynamic counselling.  If we can, you will receive a letter confirming this, after which your allocated counsellor will make contact with you as soon as possible.

It may be that we offer you a more time-limited option of a set number of sessions, which gives you the chance to ‘try out’ our counselling, and provides us with the opportunity to carry out a more extended assessment.  This will be confirmed to you in a letter and you will have the chance to consider if this is an appropriate option for you before confirming whether or not you would like to go ahead.

If we have to write to you to let you know that we do not feel we can offer you counselling, we will suggest alternative options that you might wish to approach.

Waiting times

Our services are in regular demand and owing to pressure on resources there may sometimes be a waiting list for ongoing counselling sessions. We work hard to keep waiting times to a minimum and every attempt is made to accommodate those who seek help as quickly as possible, usually within weeks. As there is a heavier demand for evenings, waiting times for appointments may be longer.

Counselling agreements

Appointments for ongoing counselling will be arranged for the same day and time each week and last for 50 minutes. Once a day, time and fee has been agreed with your counsellor, you will be charged for all sessions offered, even if you are unable to attend. You will not be charged if your counsellor is unavailable for any reason.

The fee is reviewed annually or if your financial circumstances change.