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Fees and Appointments

Making an appointment

Before we can offer you counselling sessions, you will need to arrange an assessment session with one of our experienced counsellors.  CCF operates an appointment system only for initial assessments which can be arranged by calling 01245 284890. A member of our admin team will answer calls between 10am and 3pm on weekdays. At other times, messages can be left on an answerphone and will be dealt with as soon as possible.  Assessment session times are available on different days and times throughout the week, including evenings, and our admin team will be able to advise you of current availability when you call.

You will need to secure your chosen assessment timeslot with a registration fee of £20 which is payable at the time of booking and is non-refundable.

Times of appointments

CCF is open for counselling between 9am and 8pm from Monday to Thursday, with more limited availability on a Friday.  Assessment appointments are currently offered via telephone or Zoom and will also be available face-to-face at CCF premises once Government Covid-19 restrictions are lifted and we are able to re-open.

The cost of counselling

CCF is a charitable company and we receive no grants or financial support from Government or NHS Trusts. We provide a professional, affordable service to those in need irrespective of income. Each person who comes to CCF for counselling is expected to contribute towards the cost of the service according to ability to pay.

The £20 administration fee to confirm the assessment slot is payable by debit or credit card at the time of booking your assessment session and is non-refundable.

There will be an additional charge for the assessment session itself, which the assessor will discuss with you during your session.  The minimum fee for the assessment session itself is £20.

The assessment interview

This initial meeting is important as it provides an opportunity for you to talk about your reasons for coming to counselling and to think with the assessor about what you hope to achieve. This appointment last for 50 minutes and gives the assessor a chance to ask you some questions about yourself, take some background information and get a sense of how counselling at CCF might be helpful for you.  It gives you the chance to talk about the counselling with the assessor and ask any questions that you may have.  We will also ask you whether you would prefer to have counselling via telephone or Zoom, or face-to-face as soon as this option is available again.

Following this initial appointment, the assessor prepares a brief, factual report which is passed to the Head of Counseling.  In discussion with the assessor, the Head of Counselling decides what we are able to offer you.

This may be a more time-limited option of a set number of sessions, which gives you the chance to ‘try out’ our counselling, and provides us with the opportunity to carry out a more extended assessment.  Alternatively we may be able to offer you once-weekly counselling on a more open-ended basis.  Either way, you will receive a letter confirming what we can offer, after which your allocated counsellor will make contact with you as soon as possible to arrange a day and time for a first session.

It may be necessary for us to write to you to let you know that we cannot offer you counselling. If so, we will suggest alternative options that you might wish to approach instead.

Waiting times

Our services are in very regular demand and owing to pressure on resources there is often a long waiting list for ongoing counselling sessions. We work hard to keep waiting times to a minimum and every attempt is made to accommodate those who seek help as quickly as possible, but we are unable to guarantee to offer you counselling within a set time period following your assessment and this may require a wait of many weeks or even months.  While you wait, we will keep in contact with you to update you frequently as to when your counselling might start.  As there is a heavier demand for evening counselling sessions, waiting times for appointments after 5pm may be even longer.

Counselling agreements

Appointments for ongoing counselling are arranged for the same day and time each week and last for 50 minutes. Once a day, time and fee has been agreed with your counsellor, you will be charged for all sessions offered, even if you are unable to attend. You will not be charged if your counsellor is unavailable for any reason.  You will have the choice of having sessions face-to-face (at our Cedar Avenue premises, when available following a lifting of Cofid-19 restrictions), or via telephone or Zoom.  Your assessor will discuss these options with you and you will have the chance to choose the option that is best for you during your assessment session.

The fee for counselling is reviewed regularly by your counsellor and if your financial circumstances change.